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Ernestine and Thurman Townsend were an elderly couple. They both had medical conditions and problems. But, what happened to them after a plumbing problem in their home made their lives a lot worse. They found out they were not in Good Hands® with Allstate.

From the West Virginia Record we have the story:

One night, the water supply line to a commode burst, and water flowed into their home or several hours. Thurman Townsend had to move his wife out to the car and spent hours cleaning the mess.

The next day, he contacted Allstate, his insurer. Charleston attorney Bobby Warner said Townsend contacted the company several times over the next week, but that the first adjuster didn’t visit the home for two months.

Then, Warner said, the adjuster spent just 20 minutes looking over the damage.

“It was a rough eyeball inspection,” Warner said. “They didn’t offer a penny then, and an offer of only $2,000 came about a year later.”

On top of that, Warner said Allstate closed the Townsend case without permission.

Townsend finally was rewarded for the headache of that night May 2 when a Marshall County jury awarded him about $1.3 million in compensatory and punitive damages.

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